Support & aftercare
Launch ready—and supported once your product is live.
Every Axis project includes a stabilisation window. For teams who want the same crew to stay close, Scale Support gives you a predictable path before transitioning into a larger Flat 18 engagement.
Stabilisation window
- Fixing launch issues surfaced in production
- Minor polish and copy tweaks
- Monitoring auth, data flows, and payments
- Repository, environment, and credential handover
What Scale Support includes
- Bug fixes and small improvements
- Dependency updates and security patches
- Uptime and error monitoring with reports
- Performance tuning for slow endpoints
- Light feature work and content updates
£750/month • Cancel anytime with 2 weeks notice
How it works
- Submit tasks via support inbox or portal
- We triage, estimate, and schedule
- Receive concise updates as items progress
We prioritise incidents first, then iterate on the backlog we maintain together.
When you’ll graduate into Flat 18
Larger programmes move into the Flat 18 studio. We’ll help scope the transition, align milestones, and maintain momentum.
- Roadmapping and discovery workshops
- Design systems and complex UX research
- Integrations, data pipelines, and compliance
- Dedicated sprints with stakeholder management
Support FAQs
Do you guarantee response times?
Production issues jump to the front of the queue. If you need contractual SLAs we scope that via Flat 18.
Can you support a product you didn’t build?
We review the codebase before we commit. If it’s solid and documented we can take it on.
Can we pause support?
Yes. Pause at the end of a billing period and restart later. We keep docs current in the meantime.